Director de operaciones de comercio electrónico

Horario de trabajo

• E-commerce Operations Managers work at least full-time, with overtime, night shifts, weekends, or holiday season work possible.  

Tareas típicas

• Supervisar la formación de los empleados y el desarrollo de la mano de obra.
• Ensure seamless end-to-end e-commerce processes are utilized
• Gestionar operaciones interfuncionales en uno o varios almacenes
• Supervisar potencialmente los centros de inventario de todo el mundo
• Collaborate with various teams (to include marketing, budget and resource management, order fulfillment, vendors, and other logistics partners)
• Gestionar una infraestructura de distribución multicanal  
• Work with supply chain teams on planning and shipping strategies 
• Garantizar procesos de inventario y almacenamiento eficientes, precisos y seguros.
• Revisar los flujos de trabajo de cumplimiento y reposición
• Establecer relaciones sólidas con los clientes a través de un servicio excepcional
• Elaborar informes de inventario, realizar auditorías y revisar facturas
• Use e-commerce platforms
• Comprometerse con los planes de previsión, los objetivos y los indicadores clave de rendimiento (KPI)

Responsabilidades adicionales

• Servir de modelo a los demás trabajadores 
• Reunirse con la dirección y la gerencia para debatir problemas, soluciones y tendencias.
• Participar en los nuevos procesos de contratación, así como en la redacción de políticas relacionadas con los empleados y la gestión de los esfuerzos de retención.
• Garantizar el cumplimiento de las leyes y reglamentos federales, estatales y locales aplicables. 

Habilidades blandas

• Analítica
• Atención al detalle
• Colaboración y trabajo en equipo
• Servicio de atención al cliente
• Capacidades de liderazgo y gestión
• Organizado 
• Habilidades para resolver problemas
• Orientado al proceso 
• Orientación a resultados
• Habilidades para coordinar e instruir actividades
• Buen juicio y toma de decisiones
• Gran capacidad de comunicación 
• Habilidades de gestión del tiempo
• Capacidad de resolución de problemas

Habilidades técnicas

• Calendario y programación 
• Interfaz de usuario/consulta de la base de datos 
• Prácticas comerciales directas al consumidor
• Gestión integral de procesos
• Experiencia en principios de venta de comercio electrónico
• Experiencia en gestión de operaciones 
• Experience with e-commerce platforms (SalesForce, Etail)
• Gestión de existencias  
• Planificación 
• Mapeo de procesos
• Adquisiciones  
• Gestión de proyectos  
• Hojas de cálculo 
• Gestión de la cadena de suministro
• Comprender los sistemas logísticos
• Software de gestión de almacenes

• Empresas de comercio electrónico
• Empresas tradicionales con ventas en línea
• Comercio al por mayor    

Online shoppers usually have little idea of the intricate behind-the-scenes workings of an e-commerce business. It takes dedicated, highly-organized E-commerce Operations Managers to keep processes running smoothly, overseeing and often directly engaging in the myriad “moving pieces” within a warehouse…or multiple warehouses! 
 
Everything hinges on the effectiveness of the E-commerce Operations Manager, who bears enormous responsibilities to keep things afloat. The job can be stressful, with labor and management pressures. Workers in this field must stay calm, cool, and collected at all costs, especially when problems arise or schedules ramp up due to holidays and sales events. That is why most companies look for managers with ample experience to handle the pressure. 

In recent years, the US labor force has been hit with unprecedented shortages, leaving some e-commerce businesses struggling to find workers. This is happening at a time when e-commerce sales have skyrocketed, exacerbating the problem even further. As a result, E-commerce Operations Managers are all the more critical, for they must make labor-intensive processes as efficient as possible, so fewer people are needed. 
 
Technology and automation play vital roles in this streamlining process, but managers are on the hook to retain the workers they have during the Great Resignation. Modern operations employees demand more rights and for companies to care about their well-being. E-commerce businesses are addressing these issues by offering clearer frontline communication, more training, improved working conditions, more pay and benefits, and more predictable schedules for a better workforce experience. 

E-commerce Operations Managers must be very process-oriented and able to elicit the best work out of employees. They may have exhibited natural leadership and management traits as kids, comfortable being in the center of the action. Their parents might have given them chores and responsibilities at an early age, or perhaps they were simply drawn to taking charge of things at school. 
 
Many E-commerce Operations Managers honed their skills over years, working at early ages in retail stores, warehouses, or other logistics-oriented settings. Some may have also served in military positions, acquiring discipline and a sense of urgency that carried over into their civilian careers.